Where are you based?
Are your lashes cruelty free?
Yes, our lashes are made from 100% 3D Silk and synthetic fibres.
We are also vegan. :)
Do we take returns or give refunds?
No, we do not take returns due to hygiene reasons. Unless your product has been damaged in transit. If that is the case — please contact us: firstname.lastname@example.org
If you have made an accidental order, please email us within 24 hours of your order — to see if we can cancel it for you.
Do we send PR packages or have promoting ambassadors?
We have a very selective list of whom we sound our PR packages.
How long do orders take to arrive?
Upon receiving your order confirmation email notification, your order can take between 1 – 3 business days to process and ship. (UK) Please allow up to 5 working days for your product to arrive.
For international shipping it can take between 5-8 business days for your order to arrive.
Please note that we only offer a tracked and signed delivery option to ensure your product reaches you safely. Please allow up to 10 working days for your product to arrive.
Please note: We do not have any control over how long courier services take.
Do you have your own lash adhesive?
We are working on perfecting our glue formula but for the time being we recommend DUO glue!
Do you ship world wide?
Yes, we do. (Shipping charges apply for orders under £40)
International Shipping Tracked & Signed: £7.99
Do we offer MUA discount?
Yes, we do! Click here to find out more!